Reference

Privacy Policy for Indian Accounts

This page explains how e90 handles the data tied to your account, device, payments and support chats.

Account dataDevice logsSupport recordsLocal-law based access
e90 Privacy Policy for Indian Accounts
HELP ROUTES

Where To Send Privacy Requests

If you want a copy of your data, want us to correct a detail, or want to ask how a record was used, reach us through the channels below.

Email Write to our privacy inbox with your registered email, the change you want, and any account detail that helps us match the request. We use this route for access, correction, deletion questions, and follow-up on stored records.
Help Form Use the form when you want to raise a request from the account linked to your profile. It helps us capture the date, matter, and records involved, so we can respond without losing the thread.
Mailing Address If you prefer postal contact, send a signed note to our listed address with the same details. We may still verify your identity before acting, especially where the request affects sensitive records or payment history.
DATA CARE

How We Protect Privacy

We store only the records we need for account operation, security checks and lawful bookkeeping.

Collection Rules

We collect account details, device signals, support messages and payment references only when they are needed to run the service, resolve a dispute or meet a legal duty. We do not ask for extra fields just to pad the form.

Cookie Use

Cookies help us keep your session active, remember your settings and understand when a page fails to load. They do not give us your full device contents, and you can manage them through browser controls.

Security Checks

Sign-in attempts, password resets and unusual device changes can trigger extra checks before we let you access the account. That step helps us prevent misuse and keeps the wallet history tied to the right person.

Retention Periods

We keep records only as long as needed for the stated purpose, tax duties, dispute handling or audit needs. When the period ends, we delete or de-identify the data according to our internal process.

Request Changes

If a detail is wrong, you can ask us to correct it through the support routes listed here. We may ask for proof before changing identity, contact or payment records so the file stays accurate.

Contact Check

For a copy of the data linked to your account, send a request from your registered contact route or use the form. We will reply after verification and explain what can be shared where law allows.

Privacy Questions You May Have

These questions cover the points people ask most often before opening an account or sending a request. We answer them here so you can see what data is collected, how long we keep it, how we use cookies and which contact route fits each request. If your case depends on local law, we will treat it that way and keep the reply tied to your account.

We collect the details needed to run your account, such as name, contact data, sign-in records, device signals, support messages and payment references. We avoid taking extra fields unless they are needed for verification or legal duties.

Payment references help us match deposits and withdrawals, spot mistakes and answer disputes. If you use UPI, Paytm, PhonePe or Google Pay, we may retain the transaction ID and status line for that purpose.

Yes. Cookies keep your session active, remember your settings and help us spot errors on pages you open. They do not give us full access to your device, and you can control them in your browser.

We keep records only for the period needed to run the account, handle queries, meet tax or audit duties, and resolve disputes. After that period, we delete or de-identify the data under our retention process.

Only staff and service partners who need it for hosting, support, verification, payment handling or legal duties can see the relevant parts. We limit access by role and ask partners to keep the same safeguards.

Yes. Send the request through your registered email or the form, tell us what should change, and we will verify it before acting. Some records may stay where law or bookkeeping rules require them.

Use the contact paths in the support section and include the account detail that lets us find the record in question. We will reply through the same route after checking your identity where needed.