Reference

Legal terms for your account

This page sets out how we handle access, identity checks, data use and dispute handling for your e90 account.

India-first wordingLocal-law scopeAccount checksChange requests

What this legal page covers

e90 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal page applies to your account, your messages to us, and the records we keep when you use the site from India or another permitted region. Some parts depend on local law, so access, account opening and any change request are always checked against the

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rules that apply where you are. When you send money through UPI, Paytm, PhonePe or Google Pay, we keep the transfer record only as long as we need it for reconciliation, dispute handling and recordkeeping. We may ask for extra account proof before we change a
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name, update contact details or settle a query tied to your account history. If a law or court order asks us to keep a record longer, we follow that requirement. If a term here changes, we update the page and keep the contact path open for
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your request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH THE TEAM

Ways to reach our policy team

If you want to ask about a clause, send a correction request or check the status of a stored record, use the contact path inside your account.

In-account form Use the form in your account when you want to ask about a clause, send a correction or flag a record. We match it to your profile and keep the trail with the case.

Email request You can write from your registered email if you need a copy of a stored notice, a status check or a change request. Add your account details so we can verify the right record.

Escalation path If a query needs a second check, we move it to the policy team and keep you updated through the same channel. That keeps the conversation tied to one record and avoids missed replies.

DATA AND CONTROL

How we handle your records

We keep only the records needed to run account checks, answer your requests and meet legal retention duties.

Data handling

We store the minimum record needed to manage your account, answer a legal query and complete internal checks. That includes the time of the request, the contact route used and the outcome we sent back.

Cookies

Cookies help keep your session active, remember language choice and reduce repeated sign-in prompts. They also help us spot unusual access so we can protect your account and keep legal requests linked to the right session.

Account security

We may ask you to confirm an email code, phone code or recent account detail before we make changes. Those checks help us avoid mistaken edits and make sure sensitive requests go to the right person.

Retention

We keep policy records only for the period needed for dispute handling, audit checks and legal retention duties. After that period, we remove or anonymise the record according to the rules that apply to it.

Change requests

You can ask for correction or deletion of stored details by sending a clear request from the contact route on file. Tell us what should change, why it should change and which record you want us to check.

Who to contact

For a legal question, contact the policy team through your account path first, then use the registered email if you need a written trail. We respond on the same case so you can follow the status easily.

Common legal questions from India

These answers cover who can use the site, what records we keep, how you can ask for corrections and how to reach us when a law or account question comes up. If your situation sits outside the points below, send the details through the contact path in your account and we will check the record tied to it.

You can open an account only where local law permits and where your own details satisfy our checks. If a region is restricted, we will not complete access there, even if you can reach the site.

We keep the record needed to run the account, handle legal requests and confirm transfer trails. That can include your contact details, request history, session logs and the minimum payment record needed for reconciliation.

Yes. Send the request from the contact path in your account or from your registered email. Tell us exactly what should change, and we will verify the record before we update it.

Cookies remember session state, language choice and security settings, so you do not need to start from scratch each time. You can clear them in your browser, but some features may ask you to sign in again.

We keep records only as long as needed for account handling, dispute work and legal retention duties. After that, we delete or anonymise them according to the rule that applies to the record.

If a local rule changes, we may change the way access works or the way we store a record. We will apply the rule that governs your account and update the page where needed.

Use the in-account contact path first, then your registered email if you need a written trail. Add your account identifier, the date range and the issue, and we will route it to the right team.

Legal terms for your account

Ways to reach our policy team

How we handle your records

Data handling

Cookies

Account security

Retention

Change requests

Who to contact

Common legal questions from India

01 Who can open an account under this page?

02 What records do you keep about my account?

03 Can I ask for a correction to my data?

04 How do cookies affect my use?

05 How long do you keep policy records?

06 What if local law changes after I join?

07 How do I reach you with a legal question?

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